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Most orders are packed and shipped out within one business day. Delivery after dispatch usually takes 2 - 5 business days in metro areas and longer for regional or remote locations.

For more accurate delivery time estimates, check AusPost’s Calculator

Shipping is a flat rate of $5 for orders under $150 and orders over $150 ship free!

Bulky or oversized items are excluded from these shipping promotions and are handled separately to ensure they arrive safely.

You’ll receive a tracking link by email when your order has been shipped.

With a TWA account you can track your order from My Account. See Recent Orders and you’ll find a link to Track alongside the options View and Reorder.

You can also use your order number and email address to track your order by visiting our website here: Track Your Order

Returns are accepted within 30 days for unused items in original condition and packaging. Return shipping costs are usually covered by the customer.

Read our full Returns & Exchanges Policy

Contact our team for authorisation and the process details. It generally includes packing your item securely, including your details and order number, and sending it back using a trackable method via a link we provide.

Yes - we’re happy to price match for identical, in-stock items from reputable Australian retailers.

Please contact us for price matching enquiries or check out our price matching conditions here.

Yes - all work is performed or supervised by a Master Racquet Technician (MRT) using digital electronic machines.

For more information, please check out our Restringing page

Getting the right grip size is key for comfort, control and injury prevention. We’ve put together a handy guide linked below to help you find the right fit, or visit us in store for our friendly team to fit you.

Choosing your grip size