Wherever possible, we will pack your order on the same or next business day and send you your tracking details when it leaves. Delivery estimates once it leaves our store are:

*The time frame listed below each Standard Post and Express Post denotes business days.

# Service to Township only.

**eParcel Express Post is not covered in the Express Post Guarantee.

Please Note: This table is too be used as a guide only. Timeframes are not exact and should not be relied solely upon. The table does not account for periods of strenuous load for Australia such as Christmas. For more accurate timelines please see AusPost Postage Calculator.

Yes!

We have 2 demo services available at our Heidelberg West store:

Instore demo service

You can visit our in store hitting area and have a hit with any of our available demo racquets.

A speed radar is also fitted in our hitting area for live feedback on racquet power performance!

Demo program service

You can visit our store to borrow up to 2 racquets for 2 days.

We charge a small fee of $5 per racquet, so if you borrow 2 racquets for 2 days, the cost will be $10.

If you then decide to buy a racquet within 30 days, we will give you the paid amount discount off the racquet! To claim this discount, please keep your demo receipt.

We require a credit card and licence to use our demo program.

We recommend you call us on the morning you are hoping to demo racquets to make sure they are available. We are unfortunately not able to hold racquets more than a few hours.

Note: Our demos are currently only available in 4 3/8.

We do ship to New Zealand, however, we do have some limitations placed on us by certain brands.

We have a filter on the left hand side of the website, International Availability, that will show you what products can be shipped to your area.

Please let us know if there is something else you are interested in and we will let you know if we can help. 

Please note taxes and duties may be charged for international orders.

Tennis Warehouse Australia does not accept responsibility for another country’s customs, import duties, taxes and or any other relevant fees. If your order does require payment for one or more of these charges, you will have to make payment to the relevant authority in your country before they will release your package through customs so that it can continue being delivered.

Any delays to the advised shipping timeline incurred from this process are the burden of the purchaser and not Tennis Warehouse Australia.

If you refuse the charges, your order will be returned to us. We will refund you the total of your order minus any shipping fees and any charges incurred from the return process by the carrier.

For customers in New Zealand, you can create an estimate of what these charges may be, here.

Yes we do. We can restring your tennis, squash an badminton racquets in store on our Spinfire Furnace stringing machines.

We charge $29.00 for labour (tennis and squash) and you can either provide your own string or purchase string from us.

Most people drop their racquet(s) off in the morning and pick it up in the afternoon. If you have multiple racquets that need a restring, or if we are busy, it might not be possible to receive a same day service, please call our sales team to check.

If you would like a restring on the spot we can arrange this but you must call on the day and book it in with our stringing staff.

We save your information on file and can provide advice on strings & tension to help you get the best performance out of your racquet.

If you are in a remote location where you have no access to a restringing shop (without having to drive 3 hours), why don't you save your time and petrol money by mailing your racquet to us. We'll string it and mail it back. You will need to pay postage both ways (usually between $10 - $20 each way) but how much is your time and petrol worth? Once you've done this once, keep the box we send back to you for future restringing! To help subsidise your mailing costs, we offer a 10% discount on the string job, if the racquet is mailed to us.

Email us at [email protected] and we will send you a form to fill out to start the process.